Privacy Policy

At Dr. Enhance Wellness, your privacy is not a formality — it is part of the care we provide. This policy explains what information we collect when you use drenhance.com or visit our clinic, why we collect it, how we protect it, and the choices available to you.

1. Who We Are

Dr. Enhance Wellness ("we", "us", "our") operates a dermatology, hair restoration, aesthetic medicine and wellness clinic at Unit 204, 207, 208, 209, Second Floor, The Ikon, Tagore Hill Road, Tetartoli, Morabadi, Ranchi, Jharkhand – 834008, India. We are the data controller responsible for the personal information described in this policy.

2. Information We Collect

2.1 Information you give us

• Contact details — name, phone number, email address, and city.
• Enquiry details — the service you are interested in and any message you send through our consultation form or WhatsApp.
• Booking & payment details — the treatment selected, appointment preferences, and the transaction reference generated by our payment partner.
• Health information — where you choose to share it, for example your skin or hair concerns, medical history, allergies, and current medication. This is shared voluntarily so our clinicians can advise you safely.

2.2 Information collected automatically

• Device and browser type, operating system, and screen size.
• Pages viewed, time spent, and the link or search that brought you to our site.
• Approximate location derived from your IP address (city-level, not precise).

2.3 What we do not collect

We do not store your full card number, CVV, UPI PIN, or net-banking credentials. All payment details are entered directly with our PCI-DSS compliant payment gateway and are never visible to or retained by us.

3. How We Use Your Information

• To respond to your enquiry and schedule your consultation or treatment.
• To deliver clinical care safely and to maintain your treatment records.
• To process payments and issue receipts or invoices.
• To send appointment confirmations, reminders, and aftercare instructions.
• To share offers, new treatment announcements, or wellness content — only where you have opted in.
• To improve our website, understand which services are most useful, and keep the site secure.
• To meet legal, medical-record retention, tax, and regulatory obligations.

4. Legal Basis

We process your information on the basis of your consent (for enquiries, marketing, and voluntary health disclosures), the performance of a contract (to deliver the treatment you booked), our legitimate interests (site security and service improvement), and compliance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules thereunder.

5. Sharing Your Information

We never sell your personal or medical data. We share it only in these limited circumstances:

• Clinical team — the doctors, surgeons, trichologists, and therapists directly involved in your care.
• Service providers — payment gateways, appointment and CRM software, email or SMS providers, and website hosting partners, each bound by confidentiality obligations and permitted to use your data only to provide their service to us.
• Legal requirement — where disclosure is required by law, a court order, or a competent regulatory authority.
• Business transfer — if the clinic is reorganised, merged, or acquired, your data may transfer to the successor entity under the same protections.

6. Cookies & Analytics

Our website uses a small number of cookies and similar technologies. Essential cookies keep the site functioning and remember your selections during booking. Analytics cookies help us understand how visitors use the site in aggregate. You can block or delete cookies through your browser settings; essential features such as checkout may not work correctly if you do.

Third-party content embedded on our pages — such as Google Maps and hosted media — may set their own cookies and is governed by those providers' privacy policies.

7. Photographs & Clinical Images

Before-and-after photographs are an important part of clinical documentation. Such images are taken only with your knowledge and are stored securely as part of your treatment record. We will never publish, display, or use your images in marketing, on social media, or on this website without your separate, explicit, written consent — and you may withdraw that consent at any time.

8. Data Security

We use SSL/TLS encryption across the site, access-controlled record systems, staff confidentiality agreements, and secure physical storage for any paper records. While no method of transmission or storage is entirely immune to risk, we take reasonable and appropriate measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

9. How Long We Keep Your Data

Enquiry data is retained for up to 24 months from your last interaction with us. Clinical and treatment records are retained for the period required under applicable medical-record regulations. Financial records are retained for the period required under tax law. When data is no longer needed, it is securely deleted or anonymised.

10. Your Rights

Subject to applicable law, you may:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of information we are not legally required to retain.
• Withdraw consent for marketing at any time, without affecting your care.
• Object to or request restriction of certain processing.
• Nominate another individual to exercise these rights on your behalf.

To exercise any of these rights, write to us at enhanceranchi@gmail.com. We will verify your identity and respond within 30 days.

11. Children's Privacy

Our services are intended for adults. Where a treatment is provided to a person under 18 years of age, it is done only with the consent and in the presence of a parent or legal guardian, and any related data is handled under that guardian's authority. We do not knowingly collect information from children through this website.

12. Third-Party Links

Our site may link to external websites, including social media and mapping services. We are not responsible for the privacy practices or content of those sites and encourage you to read their policies before sharing information with them.

13. Changes to This Policy

We may update this policy to reflect changes in our practices or in the law. The revised version will be posted on this page with a new "last updated" date. Material changes will be communicated to you where we hold your contact details.

14. Contact Us

This page is provided for general information and does not constitute legal advice.